AVG doesn't acknowledge my payment

AVG Subscription
3

Hello Johanna.
Thank you for contacting AVG Community Support.
We certainly check and help you.
As it is not recommended to discuss your order/subscription details over this public post. Hence, we've sent you an email to your registered email address. Please check for the email and revert to us.
Thank you for your understanding.

1

Hello, 

I paid for the full AVG Version, but I get E-Mails reminding me to pay my order. 
I already contacted AVG via mail with all the payment information but I don't get any respond. 

I cannot download the full version either, it just offers me a trial version but I already paid for it. 
What else could I do? 

Thank you.

2

Hello Johanna.
Thank you for contacting AVG Community Support.
We certainly check and help you.
As it is not recommended to discuss your order/subscription details over this public post. Hence, we've sent you an email to your registered email address. Please check for the email and revert to us.
Thank you for your understanding.