AVG doesn't return important files from quarantine

AVG Performance
3

Hello Cash,
Thank you for contacting AVG Community Support.
We understand your concern regarding facing issues with retrieve files from quarantine. 
We are really sorry to know this. We'll certainly check and help you out.
Could you please let us know when you are started facing this issue?
Could you please share us the screenshot of the page (https://support.avg.com/SupportArticleView?urlname=AVG-Create-screenshot) 
You can post the screenshot here in your topic. Click on Answer & then click on the Image [mountain symbol] & follow the instructions.

Thank you and keep us updated.

1

When I try to recover them it is saying that an error happened and it is impossible to restore them. Files were stolen in december, Windows 7 64bit AVG Free Antivirus 23.12.8700.813. I think I shouldn't use this antivirus at all.

2

Hello Cash,
Thank you for contacting AVG Community Support.
We understand your concern regarding facing issues with retrieve files from quarantine. 
We are really sorry to know this. We'll certainly check and help you out.
Could you please let us know when you are started facing this issue?
Could you please share us the screenshot of the page (https://support.avg.com/SupportArticleView?urlname=AVG-Create-screenshot) 
You can post the screenshot here in your topic. Click on Answer & then click on the Image [mountain symbol] & follow the instructions.

Thank you and keep us updated.