Bruce,
Regret to hear about the inconvenience caused. We have sent you an email instruction to get connected with our technical support team. Please follow those instructions to get in touch with them and you should be able to resolve your issue.
Get message saying "Well this is embarrassing…" and wants me to reboot which I have done and still does not work. I am supposed to have and paid for Ultimate.
Bruce,
Regret to hear about the inconvenience caused. We have sent you an email instruction to get connected with our technical support team. Please follow those instructions to get in touch with them and you should be able to resolve your issue.