Hello Pedro,
Thank you for contacting AVG Community Support.
We understand that you have purchased a new pc and unable to install AVG and Microsoft blocks it.
We are really sorry to know this. We'll certainly check and help you out.
Could you please let us know which AVG application?
It may also help us to diagnose the issue you are experiencing if you can attach a screenshot of the problem. If you are not sure how to make a screenshot on your device, please find instructions for a variety of devices here: https://support.avg.com/SupportArticleView?l=en&urlName=avg-create-screenshot&q=screenshot&supportType=home (https://support.avg.com/SupportArticleView?l=en&urlName=avg-create-screenshot&q=screenshot&supportType=home)
Awaiting for your response.
I purchased a new PC. When I try to download my AVG product, the Microsoft program blocks it, saying it is not a Microsoft approved app. How do I deactivate or by-pass the block?
Hello Pedro,
Thank you for contacting AVG Community Support.
We understand that you have purchased a new pc and unable to install AVG and Microsoft blocks it.
We are really sorry to know this. We'll certainly check and help you out.
Could you please let us know which AVG application?
It may also help us to diagnose the issue you are experiencing if you can attach a screenshot of the problem. If you are not sure how to make a screenshot on your device, please find instructions for a variety of devices here: | AVG (https://support.avg.com/SupportArticleView?l=en&urlName=avg-create-screenshot&q=screenshot&supportType=home)
Awaiting for your response.
Thank you for writing back to us, Pedro.
From your description, we assume that you tried to respond to the automated email that was sent to inform you that we had replied to your community post. Unfortunately, the automated email is sent from a no reply email address.
You can post the screenshot here in your topic/post. Click on Answer & then click on the Image [mountain symbol] & follow the instructions.
Awaiting your response.
Hi Kristina, the product is AVG Internet Security (Multi-Device). I made the screenshot,and sent it to you attached to my reply to your e-mail, but yours was a "No reply" e-mail. Is there a way to upload the scrfeen shot here?