I have the same problem with the exception of You Tube Videos also stopped working. I guess i will have to contact remote technician so that he/she can access my PC and correct the problem.
Same here, I paid for the full version and now no audio and everything I've been told to do isn't working
Hello Jillian,
We appreciate your efforts, let's work together to fix it.
Please contact our support team: https://support.avg.com/support_sales?l=en via online chat to assist you further.
After AVG updated the drivers on my system, the Realtek Audio is disabled. what now?
Hi Jeff,
We'll certainly look into this case. This issue was caused due to the update of the sound drivers. We have to revert the changes done on the sound drivers to resolve this issue.
As we have to perform few troubleshooting steps to get this issue sorted out, we suggest you to connect your PC to our remote technician team who will remotely access your PC to resolve this issue.
I have sent you the email to connect your PC to our remote technician team, please refer to the email and connect your PC to us.
Thanks,
Vishnu Vardan
Hello SMC,
We're sorry for the inconvenience caused. We'll look into this further.
Please write back to us in your own/new post, so that we can access your email address & send you an email with further instructions.
Kindly click on the "Ask the community" button to create a new post.
Then, type in your topic, issue description & proceed with posting your query.
Thank you for understanding.
I had the same problem. After a lot of timely attempted fault finding I then decided to manually download the latest Realtek 64 bit driver and luckily the installation process removes the old driver. The subsequent update resolved the problem which is hardly a selling point for the AVG product. I also had a failed upgrade for my AMD Radeon graphics drivers which I also had to manually upgrade myself. I am seriously thinking about uninstalling the AVG product.
I bought AVG Driver Updater to update my drivers on a Dell Desktop with a Realtek Sounddcard. All went amazingly well, except I seem to have lost all sound. It happened after I updated my drivers, so I went back and restored the audio portion, but to no avail. Dead silence. I tested my speakers on a laptop, and they are working just fine. I've run the battery of Microsoft support options for how to fix sound problems, but still to no avail. Is this really a driver issue, or did my Realtek sound card just happen to wig out on me, permanently, right when I was updating drivers on my desktop?
vishnu Im having the same problem Tim
After AVG updated the drivers on my system, the Realtek Audio is disabled. what now?
Same here, I paid for the full version and now no audio and everything I've been told to do isn't working
Skip,
We will help you in resolving the issue. Let us know the AVG program installed on your PC. How did you narrow this issue is related with AVG?
Hello Jillian,
We appreciate your efforts, let's work together to fix it.
Please contact our support team: https://support.avg.com/support_sales?l=en via online chat to assist you further.
I had the same problem. After a lot of timely attempted fault finding I then decided to manually download the latest Realtek 64 bit driver and luckily the installation process removes the old driver. The subsequent update resolved the problem which is hardly a selling point for the AVG product. I also had a failed upgrade for my AMD Radeon graphics drivers which I also had to manually upgrade myself. I am seriously thinking about uninstalling the AVG product.
I have the same problem with the exception of You Tube Videos also stopped working. I guess i will have to contact remote technician so that he/she can access my PC and correct the problem.
Hello David,
We're sorry to hear that you feel that way.
Please write back to us in your own/new post, so that we can locate your account, obtain further details & investigate this issue.
Thank you for understanding in advance!
vishnu Im having the same problem Tim