Hello Clyde,
We are sorry for the inconvenience caused. We can really understand your concern. We have already escalated your sound issue to the development team. They are working on the fix. Once its done, they will get back to you via email
We really appreciate your patience.
A month ago starting 2/22/21 I lost sound on my dell computer when drivers got updated using AVG driver updater. I called AVG and told him the problem and got connected to an AVG tech remotely and got sound restored by doing a system restore. Two or 3 days later I lost sound again on my computer after another driver update recommended by the program. I called and this time AVG tech could not remotely get sound back. He downloaded some files from my computer to AVG and told me that the senior team would have to take a look at the files and would email me in a week with a solution. I got an email a little over a week later. It stated the AVG updater program downloaded the incorrect driver and I should follow the email instructions and link and download the correct driver directly from the website. I did however, I did not get sound back so I called AVG again and got connected with one of their tech remotely and he was unable to get sound back and again downloaded some files from my computer to AVG be looked at by the senior team again to resolve the issue. A week later I got a second email to contact an AVG senior team member and have him remote in and they would fix issue. I did as the email stated and connected to a senior team member and he was unable to restore my sound again and told me I would have to wait another week for their developers to look at this issue to get it resolved. Well here I am 3/26 and still no sound. Speakers work as I checked with another sound source. Anyone else have this issue and get it resolved? I am getting tired of waiting. I don't plan on updating my audio driver for quite some time once I get sound back. Hard to believe I’m the only one of AVG’s customers in the world that has had this issue....
Hello Clyde,
We are sorry for the inconvenience caused. We can really understand your concern. We have already escalated your sound issue to the development team. They are working on the fix. Once its done, they will get back to you via email
We really appreciate your patience.
Hello William,
Support via AVG Community forum is currently available only in English. For example, you can use Google Translate (https://translate.google.com) for translation.
We've already replied to your previous post.
Please keep up the conversation in a single post/thread for quick & better assistance.
Thank you for understanding in advance!