The screenshot is is my original post. It shows an older driver for Intel(R) Iris(R) Xe Graphics
Current: Released Sep 2024
Recommended: 17 Jan 2024
Hello Dale,
Thank you for contacting AVG Community Support.
We understand that you are enquiring about AVG Driver Updater recommend older version. We'll certainly check and help you out.
It is important to be careful when updating your computer drivers, even with the help of AVG Driver Updater. If not done correctly, updating drivers can lead to issues such as loss of audio, problems with touchpad, mouse, keyboard, or DVD player, or problems with screen resolution and graphics quality.
To help you check this, please help us with the screenshot of the message you got in AVG Driver Updater. You can post the screenshot here in your topic. Click on Answer & then click on the Image [mountain symbol] & follow the instructions.
If needed, please find a quick guide on how to take a screenshot here. | AVG
Thank you and keep us updated.
I contacted support via chat and they connected and did exactly what you suggested and that did not help. They collected logs to provide to escalate the issue.
Hello Dale,
Thank you for contacting AVG Community Support.
We understand that you are enquiring about AVG Driver Updater recommend older version. We'll certainly check and help you out.
It is important to be careful when updating your computer drivers, even with the help of AVG Driver Updater. If not done correctly, updating drivers can lead to issues such as loss of audio, problems with touchpad, mouse, keyboard, or DVD player, or problems with screen resolution and graphics quality.
To help you check this, please help us with the screenshot of the message you got in AVG Driver Updater. You can post the screenshot here in your topic. Click on Answer & then click on the Image [mountain symbol] & follow the instructions.
If needed, please find a quick guide on how to take a screenshot here. | AVG
Thank you and keep us updated.
Thank you for writng us back.
We would like to inform that logs will be checked to find the cause of issue, and our senior team will get back to you via email at the earliest.
Thank you.
The screenshot is is my original post. It shows an older driver for Intel(R) Iris(R) Xe Graphics
Current: Released Sep 2024
Recommended: 17 Jan 2024
Here's the screenshot again, for the record.
I contacted support via chat and they connected and did exactly what you suggested and that did not help. They collected logs to provide to escalate the issue.