Hello Ernie,
We regret for the inconvenience caused. The issue occurs only if there are any issues with updating your Windows OS files. We kindly request you to try updating your Windows from the control panel and if there are any issues with updating your Windows please contact Microsoft support so that they could assist you better.
Thank you.
Why does the product get stuck during the scan when doing 'Requesting Windows updates' ?
Hello Ernie,
We regret for the inconvenience caused. The issue occurs only if there are any issues with updating your Windows OS files. We kindly request you to try updating your Windows from the control panel and if there are any issues with updating your Windows please contact Microsoft support so that they could assist you better.
Thank you.