Hello Davy,
Thank you for reaching out, and sorry for the delay. My name is Jovana and I'm with AVG Customer Care.
I understand you encountered issues with your Windows device, after using AVG Driver Updater.
This is certainly not the experience we aim to provide. Although it's rare for the AVG Driver Updater to cause such problems, I completely understand how frustrating this must have been. While we haven’t received similar reports, I will ensure your feedback is shared with our technical team.
Regarding the repair costs, we would be happy to offer an extension on your current subscriptions as a goodwill gesture. To explore this option and verify your account, I recommend reaching out to our support team directly using the following form: https://support.avg.com/avg/en/ww/home/current/contact
Our support team will be able to look into your orders and assist further.
Additionally, if you're open to it, we can work with the technical team to investigate this issue in more detail via email. They can provide a more thorough evaluation and guide you on the next steps.
Once again, I apologize for the inconvenience, and I truly appreciate your patience. Please don’t hesitate to let me know if you need any further assistance.
- Jovana
Hello,
after an update proposal from AVG driver updater i have to start my laptop again. After the restart there were seferal fault in Windows script.... and i had to go to a specialised store to fix the problems...
That can't be the aim from the updater. Had somebody else the same problem? Should AVG pay for the cost for repairment??
What do you think?
Hello Davy,
Thank you for reaching out, and sorry for the delay. My name is Jovana and I'm with AVG Customer Care.
I understand you encountered issues with your Windows device, after using AVG Driver Updater.
This is certainly not the experience we aim to provide. Although it's rare for the AVG Driver Updater to cause such problems, I completely understand how frustrating this must have been. While we haven’t received similar reports, I will ensure your feedback is shared with our technical team.
Regarding the repair costs, we would be happy to offer an extension on your current subscriptions as a goodwill gesture. To explore this option and verify your account, I recommend reaching out to our support team directly using the following form: https://support.avg.com/avg/en/ww/home/current/contact
Our support team will be able to look into your orders and assist further.
Additionally, if you're open to it, we can work with the technical team to investigate this issue in more detail via email. They can provide a more thorough evaluation and guide you on the next steps.
Once again, I apologize for the inconvenience, and I truly appreciate your patience. Please don’t hesitate to let me know if you need any further assistance.
- Jovana