AVG Driver Updater

screen snip from AVG Driver Updater

Hello Mary.
We're here to help.
What is the status of this driver in device manager?
How do you know that it is out of date? Does it show up in outdated drivers list in AVG Driver Updater but failed to download latest driver?

AVG driver updater has not been able to update my Western Digital external drive to back up my system, does anyone have any ideas?

screen snip from AVG Driver Updater

Thank you for the screenshot.

Please click on exclamation icon next to the "Unsuccessful update" and see what is the exact reason for the unsuccessfully attempt.

Thank you for the screenshot. Please click on "Drivers versions" and select the best driver for your computer and check if you are able to update. If the issue persists, then probably your computer does not support the newer version of driver for WD.

after !
I am not sure if this answers your question or not but the laptop is getting on a bit so I suppose it could be hardware related.

Hello Mary.
We're here to help.
What is the status of this driver in device manager?
How do you know that it is out of date? Does it show up in outdated drivers list in AVG Driver Updater but failed to download latest driver?