AVG Driver Updater

AVG Protection
8

Hello Frits,
We are sorry but we do provide support only in English. Could you please post your query in English so that we can understand it better and assist you with it? Thanks in advance.

9

Dear Guru,  
Thanks for your help.  I applied for a refund of my last purchase; I exspect it will become in order.
I have an other question:  
Is there a possibility to prevent this kind of problems  in future? (I mean: the possiblity to buy a product for the second time). there mus be changed something in your registrationsoftware or datasheets, so that you (AVG) can not send a client a mail or request, that he has to but a same product.  Plse think it over.  Plse let me know your solution(s).
Best regards,  Frits Nijhof.

1

mijne heren,
 
Heden ontving ik het verzoek mijn AVG Driver Updater aan te kopen.
Dit heb ik nu gedaan; echter: er loopt er nog een licentienummer 513b0d2d-05d8-47c8-900f-a2cba7f0fc6b – order nr.   701-4354754.  
Deze heeft een looptijd van twee jaar. ( geldig tot en met 27-08-2018)
 
Wat is hier aan de hand?  
tweemaal betaald voor dezelfde diensten??
 
Graag zo spoedig mogelijk tekst en uitleg.
 
met vriendelijke groeten,
 
Frits Nijhof.

6

Frits, This Community is basically English language… Query translation…
[Dutch to English]
gentlemen,
Today I received the request to purchase my AVG Driver Updater.
I did this now; However, there is still a license number 513b0d2d-05d8-47c8-900f-a2cba7f0fc6b - Order No. 701-4354754…
This has a term of two years. (Valid until 27-08-2018)
What is going on here?
paid twice for the same services ??
Meeting as soon as possible explanation.
Yours sincerely,
AVG Guru

5

Thank you for submitting the refund request.
We can see that you have successfully submitted the refund request and the case reference is 03995842. You will get the email reply from our concern team regarding the refund status but it will take sometime for them to send you the email. Please keep checking the email on spam and junk folders if it is not present in the inbox.
We appreciate your feedback regarding the alert to customers while purchasing the AVG license for the same product for which he/she has already purchased.
We request you to submit the feedback through this link: http://www.avg.com/product-feedback so that it can reach the concern team directly.
Thank you.

2

Frits, This alternative AVG feedback link is also available ( link removed ). AVG Guru

3

Dear Guru,  
Thanks for your help.  I applied for a refund of my last purchase; I exspect it will become in order.
I have an other question:  
Is there a possibility to prevent this kind of problems  in future? (I mean: the possiblity to buy a product for the second time). there mus be changed something in your registrationsoftware or datasheets, so that you (AVG) can not send a client a mail or request, that he has to but a same product.  Plse think it over.  Plse let me know your solution(s).
Best regards,  Frits Nijhof.

4

Hello Frits,
We regret for the inconvenience caused. We could see that you have two subscriptions for the AVG Driver Updater. As per you request you can go ahead and apply a refund for the latest purchase of AVG Driver Updater using the link: https://support.avg.com/RefundForm?l=en_US . Thank you.

7

Dear Guru,
Your query translation is oké. 
I payed two times for the same services.  
What went wrong?   How can we change it back?  => i.e.  Pay my amount back.
best regards,  Frits.