AVG Driver Updater

Hi Ajith,

We are sorry to hear this.

Please accept our apologies for the inconvenience caused.

We will help you to resolve the issue.

Do you still have the AVG Driver Updater installed in your computer?

If so, are you facing the same issue again?

The ticket number which you have shared isn't a valid one. We are unable to find any recent incident with us.

Did you use the same email address to contact us?

Keep us posted.

Hi Midhun,
Some times once in about an hour. Sometimes instantly after the computer is booted.

I dont know how to restore the computer to pre driver updater settings. I want following things from AVG:

1. refund driver updater money
2. refund graphic updater money of $125.35
3. put my computer back to its original state.

If you can't do the above, please escalate this case to your management.

Kind Regards

Ajith

Hi AVG Team,
Ticket Number: 208624773
I had some unpleasant experience with AVG recently. I purchased the AVG Driver Updater and ran it to update old drivers. This action slow down my son's game program. My son could not play his game at all.
Then I called AVG technical support. They said that the Driver Updater installed a wrong graphic driver for the game. Do you think it my fault?
Then the technician "Maria Cecilia Fajardo" asked me to pay $125 to install the correct graphic driver. Is it fair to ask me money to fix the problem that was caused by their driver updater program?
Then I still paid $125, then Maria fixed the game issue but after that the computer turns off and turns on from time to time. Then I called the technician again, Maria said that she could not do anything else and it is a hardware problem.
It is not true. My computer works fine even now, there are no hardware problems in it.
Is it fair for AVG to treat me like that? I want AVG to refund all my money and uninstall the driver updater as I do not trust it anymore.
Kind Regards
Ajith

Hi Raksith,
Please note, I want all three below to happen:
1. refund driver updater money
2. refund graphic updater money of $125.35
3. put my computer back to its original state.

I can see that you are unable to provide above.
That is why I asked to escalate this to your management.
Please give me a clear answer.
Kind Regards
Ajith

We understand your concern, Ajith
As it isn't advisable to post subscription details here, we have sent an email with further details. Please check your inbox/spam for the email.

Hi Ajith,

We are sorry to hear this.

Please accept our apologies for the inconvenience caused.

We will help you to resolve the issue.

Do you still have the AVG Driver Updater installed in your computer?

If so, are you facing the same issue again?

The ticket number which you have shared isn't a valid one. We are unable to find any recent incident with us.

Did you use the same email address to contact us?

Keep us posted.

Did you inform this to the technical support team? 

This isn't the experience we want you to have, Ajith. 
We acknowledge your refund request for Driver Updater. 
Since, you've purchased our premium support. we'd suggest you to reach them to inquire about performing a system restore & refund for simple fix.
Awaiting your confirmation for refunding Driver Updater.

Yes, I have. Please read my above posts. They do not want to help or refund. I want someone someone to fix my computer that was cause by your program.

Can you please escalate to the next level rather than pushing me back and forth unnecessaraly. 

Cheers
Ajith

Thank you for writing back to us, Ajith.

From your description, we understand that you had contacted our premium tech support (PTS) team for assistance in this regard.
Could you let us know how often your computer shutsdown & reboots?
Do you receive any message when this happens?
Have you tried restoring the updated drivers to their previous versions & checked if the issue still persists?
Awaiting your response.

Hi Midhun,
Some times once in about an hour. Sometimes instantly after the computer is booted.

I dont know how to restore the computer to pre driver updater settings. I want following things from AVG:

1. refund driver updater money
2. refund graphic updater money of $125.35
3. put my computer back to its original state.

If you can't do the above, please escalate this case to your management.

Kind Regards

Ajith