Hi Keeanu,
We're glad to help you with your request.
Upon checking your account, we see that the trial version of AVG Internet Security has been renewed to annual subscription, as it was enrolled to automatic renewal.
We do send pre-billing notification prior the trial expires (which was sent to you on 3/1/19) & as mentioned in it, the trial has renewed on 2019-03-08.
As the order is within 30 days, you'll be able to request refund. Please let us know if you'd like to cancel the subscription & get refunded.
AVG took out money to pay for a subscription three days early, doing so before i was prepared and now i don't have money to pay rent. Is there any way i can get my money back before the date the subscription is technically "renewed"? Looking online this looks like a consistent issue that i do NOT want to pay money towards.
Hi Keeanu,
We're glad to help you with your request.
Upon checking your account, we see that the trial version of AVG Internet Security has been renewed to annual subscription, as it was enrolled to automatic renewal.
We do send pre-billing notification prior the trial expires (which was sent to you on 3/1/19) & as mentioned in it, the trial has renewed on 2019-03-08.
As the order is within 30 days, you'll be able to request refund. Please let us know if you'd like to cancel the subscription & get refunded.
Okay, Keeanu. Thank you for confirming.
We have initiated refund for this renewed product.
Once we finish our internal refund procedure, the transaction will be processed by the payment operator.
You will receive additional confirmation in a separate e-mail. If you have not received the separate email, please check your junk or spam mail filters.
Please take a note that the exact time the refunded amount will reach your account depends on payment operators, therefore we can no longer influence this process.
Generally, it should not take more than 7 business days.