AVG email scanner suddenly not allowing emails to be received

AVG Performance
1

AVG Free V 16.91.7690
Windows 7 OS
MS Outlook 2010

Computer at work that has had AVG (Free) on it for a year or more, has stopped allowing emails to be received into Outlook (emails coming from 3 different email providers). It allows outgoing, but few incoming make it through and for the ones that do, the AVG email scanner takes several minutes to process them and allow them through (even emails without attachments).

I'm not aware of any recent changes to the computer regarding OS updates, Outlook updates, or AVG software updates. When the email scanner is turned off, emails come through fine. This is my boss's computer though, and he prefers incoming mail to be scanned. This is a recent issue (began yesterday or today).

Any suggestions on what to check or change?

5

Hello Brandy,
We apologize for the inconvenience.
This issue can happen if the AVG program is not up to date, please run the AVG update and see if that fix the issue. If the issue persists, please run AVG repair. Click on this link for the steps to run the AVG repair avgclick.me/RepairAVG
Thank you.

6

The repair worked. Thanks so much!

2

You are most welcome Brandy.
Glad to know that your issue got resolved after trying repair.
Thank you for posting back and letting us know about this.
Please feel free to contact us if you need any assistance. We work round the clock.

4

The repair worked. Thanks so much!

3

Hello Brandy,
We apologize for the inconvenience.
This issue can happen if the AVG program is not up to date, please run the AVG update and see if that fix the issue. If the issue persists, please run AVG repair. Click on this link for the steps to run the AVG repair avgclick.me/RepairAVG
Thank you.