AVG Email shield Blocking Outlook emails

AVG Protection
11

Hi Aarthy,

Thank you for your quick reply.   I do not have AVG VPN.   But I do have a separate VPN.  But even with this disabled I still have the issue.   If I turn on email shield,  my email is completely blocked in Outlook. 

Hi Aarthy,

Thank you for your quick reply.   I do not have AVG VPN.   But I do have a separate VPN.  But even with this disabled I still have the issue.   If I turn on email shield,  my incoming email is completely blocked in Outlook. 
Regards Mario

10

Hi there,   your next level team got in contact with me,  I thought I would put what the outcome was for other people to know.   This was suggested by your team.    
I have NordVPN installed and it was clashing with AVG Email Shield.  I disabled Threat Protection on NordVPN and now my Email Shield is working again.   AVG Web protection will be doing the same thing anyway.   
Thank you for your Support along the way.   
Regards Mario

1

I have just started having issues AVG Internet Security Email Shield blocking emails in Outlook. If I turn off the email shield then I can receive emails but once turned back on emails are blocked again. I have gone into setting, Email shield and unticked outgoing email, but still the same.   Any other solutions out there. 
Cheers Mario

7

Updated Screenshot , no change

2

Updated Screenshot. Still the same.

3

Hi Mario,
Thank you for contacting AVG Community Forum. I see you are facing issues with your Email being blocked by AVG. I am sorry for the inconvenience. Could you please confirm whether you connected in VPN? Because When connected to AVG Secure VPN, you may experience problems while trying to send emails from an email client, such as Microsoft Outlook, Mozilla Thunderbird, or Apple Mail (Mac). This article contains instructions to solve such issues:
| AVG (https://support.avg.com/SupportArticleView?l=en&urlName=troubleshoot-avg-secure-vpn-email&q=emails+blocked&supportType=home)
I hope this helps. Thanks and Keep us updated.

6

Hi there,   your next level team got in contact with me,  I thought I would put what the outcome was for other people to know.   This was suggested by your team.    
I have NordVPN installed and it was clashing with AVG Email Shield.  I disabled Threat Protection on NordVPN and now my Email Shield is working again.   AVG Web protection will be doing the same thing anyway.   
Thank you for your Support along the way.   
Regards Mario

4

Hi Mario,
Thank you for the reply. I see your issue is still unresolved. I am sorry for the inconvenience. Could you please share us the screenshot of the page (https://support.avg.com/SupportArticleView?urlname=AVG-Create-screenshot) which shows the error message? 
You can post the screenshot here in your topic. Click on Answer & then click on the Image [mountain symbol] & follow the instructions. Thanks in advance.

5

Are you getting my screenshot ?  I post up then seems to dissappear.

8

Hi Mario,
Thank you for the reply. We appreciate your information. I am glad your issue has been has been resolved. Please feel free to contact us anytime, if your are facing issues with AVG. Thanks and Keep us updated.

9

Hi Aarthy,

Thank you for your quick reply.   I do not have AVG VPN.   But I do have a separate VPN.  But even with this disabled I still have the issue.   If I turn on email shield,  my email is completely blocked in Outlook. 

Hi Aarthy,

Thank you for your quick reply.   I do not have AVG VPN.   But I do have a separate VPN.  But even with this disabled I still have the issue.   If I turn on email shield,  my incoming email is completely blocked in Outlook. 
Regards Mario