Hello James,
We are currently aware of the issue and our developers are working towards the fix.
In the mean time, we request you to uncheck the option 'Enable Self Protection Module' (AVG Internet Security/AVG AntiVirus Free) and verify the status.
We appreciate your patience.
This problem is still happening. Any updates?
Okay, James.
We appreciate your efforts.
I have sent you an email with the link to get connected with our technical team. Please follow that email and you will be able to resolve the issue.
Hello James,
We are currently aware of the issue and our developers are working towards the fix.
In the mean time, we request you to uncheck the option 'Enable Self Protection Module' (AVG Internet Security/AVG AntiVirus Free) and verify the status.
We appreciate your patience.
Since yesterday I have not been able to receive emails with windows live mail if AVG Email Shield is active. If I disable it I can receive emails. Here's the message: Unable to send or receive messages for the Telus (jfear) account. Your server has unexpectedly terminated the connection. Possible causes for this include server problems, network problems, or a long period of inactivity.
Server Response: +OK message follows
Server: 'pop.telus.net'
Windows Live Mail Error ID: 0x800CCC0F
Protocol: POP3
Port: 110
Secure(SSL): No
Okay, James.
We appreciate your efforts.
I have sent you an email with the link to get connected with our technical team. Please follow that email and you will be able to resolve the issue.
This problem is still happening. Any updates?
Thank you for updating the status, James.
The issue has already been escalated to our developers with high priority.
Our developers are working on it and hopefully the root cause will be discovered shortly. Your patience is much appreciated.
Thank you for waiting, James.
Our developer's provided a workaround solution to follow. Please contact our technical support team: https://support.avg.com/support_contact_form?l=en via online chat to assist you with it.