Hi
Yesterday I installed VMWare Pro Workstation V12, while creating the Virtual Hard Disk which I set to allocate all disk space immediately (not dynamically allocated) my Windows 7 laptop came up with a blue screen.
When I started my PC again, it just went into an endless loading screen (I have an SSD installed as well). I created a Windows 7 bootable USB in order to repair the OS, but no OS was even detected.
So in the command prompt I could not even see what was on the OS drive using the DIR command.
I reckoned that the SSD was faulty and went to bed. This morning I powered on the laptop and it magically powered on with an error message on startup, please see the link.
I also get the same error when trying to launch the program through the desktop shortcut.
The AVG tray icon is also missing, resulting in my PC being unprotected.
I will be linking a folder on Google Drive providing as much as possible information, please note that I wanted to use the BlueScreenView program to provide you with the Blue Screen error, but the program reports "0 crashes" which is very strange (eg. system info, error info etc.)
https://drive.google.com/drive/folders/1MAbhjJEAOLFh_RSp_NwMo7jSw-I0krvR?usp=sharing
Any help from the AVG team will be greatly appreciated
Thank you
Rob
Hello Rob,
Thank you for explaining your concern with us. We realize the situation.
The issue was due to the hardware which might conflict with some applications.
Are you able to boot your PC in normal mode and unable to find any icons of AVG? If yes, you may need to install your active product 'AVG Ultimate' on your PC.
An e-mail with the complete set of installation steps has been sent to you.
If you have any other concerns, please don't hesitate to let us know.
Hello Rob,
Thank you for explaining your concern with us. We realize the situation.
The issue was due to the hardware which might conflict with some applications.
Are you able to boot your PC in normal mode and unable to find any icons of AVG? If yes, you may need to install your active product 'AVG Ultimate' on your PC.
An e-mail with the complete set of installation steps has been sent to you.
If you have any other concerns, please don't hesitate to let us know.