Windows Defender found and quarantined a hacker virus. But trying to open, then re-download and open, I get the following error message:
[2023-09-30 23:19:25.694] [fatal ] [entry ] [ 6712: 7732] [53BAC3: 71] *** Exiting with code:'44013', msg:'Cannot get info files due to curl error.'.
[2023-10-01 20:47:42.465] [error ] [avg-av ] [ 8592: 5004] [AB87DD:2423] An action has crashed with an asw exception 'Unable to open file 'C:\Program Files\AVG\Antivirus\x86\ashShell.dll' for reading!' (225)
[2023-10-01 20:47:42.543] [error ] [master ] [ 804: 1476] [0070AF:1051] Product 'avg-av' executed with err_code:'225'.
How do I resolve this? Thanks, Alice
Hi Alice,
Thank you for contacting AVG Community.
We're glad to look into this & help you.
Initially, please share us the screenshot of the error message that you receive for better clarity & clarify when (at what instance) you receive the message from Windows Defender. Is it while browsing or random?
Meanwhile, please try repairing AVG program once to ensure that all the services are running fine.
Hi Alice,
Thank you for contacting AVG Community.
We're glad to look into this & help you.
Initially, please share us the screenshot of the error message that you receive for better clarity & clarify when (at what instance) you receive the message from Windows Defender. Is it while browsing or random?
Meanwhile, please try repairing AVG program once to ensure that all the services are running fine.