AVG - Family tree Maker 2017

General discussion
3

Hi Andrew,

Let's have a look into this together.

Please disable AVG temporarily and check if that fixes the issue. To disable: Right click on AVG icon under system tray next to clock, click on toggle bar to disable it.

If you are able to access the application, please open your program > Menu > Settings > Components. Disable each component and check which one is causing the issue.

Keep us informed here.

1

Recently my computer upgraded my computer to the latest AVG 2019 and not most of the time my Family Tree Maker 2017 refuses to login in to the Ancestry website. I never had a problem before so something has changed.

Can it be fixed please.

2

Hi Andrew,

Let's have a look into this together.

Please disable AVG temporarily and check if that fixes the issue. To disable: Right click on AVG icon under system tray next to clock, click on toggle bar to disable it.

If you are able to access the application, please open your program > Menu > Settings > Components. Disable each component and check which one is causing the issue.

Keep us informed here.