Hello, Dini.
I apologize for the inconvenience caused. May I know the version of AVG program installed on your PC? Open AVG Internet Security, click on Menu -> About to know the program version. Also, check if your paid subscription is activated successfully or not.
Hi Avinash,
Thank you for your response. The version of the AVG Internet Security program is 18.2.3046, and my paid subscription says it was successfully activated both in the program as well as when I log in to AVG online. I renewed my subscription at the beginning of January, and all was fine until I had to re-do my computer due to a hardware problem a few weeks ago. I had hoped it would fix itself, possibly with a new update, but it never happened.
- Dini
You are most welcome, Dini!
Hi Bhuvaneswari,
Thank you very much. I am without a mouse at the moment, so I will do that as soon as I am able to.
Thanks very much for your help!
- Dini
Dini,
Thank you for the details. I have sent you an email, please follow the email instructions to get in touch with the remote support. They will analyze the issue with AVG components and fix it, free of cost.
I apologize for the inconvenience caused. May I know the version of AVG program installed on your PC? Open AVG Internet Security, click on Menu -> About to know the program version. Also, check if your paid subscription is activated successfully or not.