Roger, Please follow these steps to send us diagnostic information from your computer. This information will allow us to analyze the situation and provide you with solution:
Click this link http://www.avg.com/filedir/util/AVG_SysInfo.exe to download the AVG SysInfo tool.
Run the downloaded tool.
Click Accept to confirm the license agreement, and then click Continue.
Once the screen Output created is shown, fill in any additional details, or click Attach if you want to attach any additional files, such as screenshots.
Click Send, fill in your email address, and then click Send again.
We will analyze the received files and provide you with further information.
I just did exactly that … but to no avail
Avinash (Customer Support) replied to your question at 08:27 on 02/04/2015.
Original question:
My AVG Internet Security 2015 stops me from seeing my NetGear ReadyNAS. After disabling AVG Internet Security 2015, everything works. NAS is visible in Windows Explorer and I can use it. Re-activating AVG Internet Security 2015 stops that.
Please point me to relevant sources of information. Thx Roger
Reply:
Hello Roger. I would request you to white list your NetGear ReadyNAS's IP address in AVG firewall settings. Click on the link below for instructions to white list an IP address.
http://avgclick.me/FWallow
Roger, Please follow these steps to send us diagnostic information from your computer. This information will allow us to analyze the situation and provide you with solution:
Click this link http://www.avg.com/filedir/util/AVG_SysInfo.exe to download the AVG SysInfo tool.
Run the downloaded tool.
Click Accept to confirm the license agreement, and then click Continue.
Once the screen Output created is shown, fill in any additional details, or click Attach if you want to attach any additional files, such as screenshots.
Click Send, fill in your email address, and then click Send again.
We will analyze the received files and provide you with further information.