Hi Robert,
Let's have a look into this together.
The latest version of AVG Internet Security is not compatible for Vista windows operating system. In this case, we request you to download the older version (latest updates will not be available) using this link and disable AVG temporarily as mentioned here.
Check if you are able to access the internet and keep us informed here about the status.
Robert, we're sorry to hear that you have decided to cancel and get a refund. We acknowledge your request for refund but I'd once again like to clarify that you can still install 18.8 (earlier version of AVG) on Windows Vista device.
You will continue to receive latest virus definition updates and be protected against latest threats and hacker attacks. If you'd like to install 18.8 version of AVG Internet Security, click this link to download the setup file. Post installation, verify the internet connection issue and let us know if the issue persists.
If you still want to receive a refund, we understand. Just reply to this message to ask for refund and we will process it.
You will continue to receive latest virus definition updates and be protected against latest threats and hacker attacks. If you'd like to install 18.8 version of AVG Internet Security, click this link to download the setup file. Post installation, verify the internet connection issue and let us know if the issue persists.
If you still want to receive a refund, we understand. Just reply to this message to ask for refund and we will process it.
I recently purchased AVG internet security with a 2 year subscription and after downloading it, my internet connection was gone. I'm still using windows vista and want to know if my windows firewall
and AVG firewall are causing the problem. I have uninstalled AVG and now have internet access with no problems. I paid for it and can't use it! Why? Any suggestions?
Robert, we're sorry to hear that you have decided to cancel and get a refund. We acknowledge your request for refund but I'd once again like to clarify that you can still install 18.8 (earlier version of AVG) on Windows Vista device.
You will continue to receive latest virus definition updates and be protected against latest threats and hacker attacks. If you'd like to install 18.8 version of AVG Internet Security, click this link to download the setup file. Post installation, verify the internet connection issue and let us know if the issue persists.
If you still want to receive a refund, we understand. Just reply to this message to ask for refund and we will process it.
Avinash, before I decide to cancel or not, you are saying the earlier 18.8 version will continue to receive the latest updates. But Priyanga says the earlier version will not receive the latest updates. Who is correct?
Hi Robert,
Let's have a look into this together.
The latest version of AVG Internet Security is not compatible for Vista windows operating system. In this case, we request you to download the older version (latest updates will not be available) using this link and disable AVG temporarily as mentioned here.
Check if you are able to access the internet and keep us informed here about the status.