Hi Hugh, we apologize for the inconvenience caused. We would request you to repair AVG to get this issue fixed. Please repair the installation using following installation packages. Please click on the below link and click on "Repair" option when prompted.
For 32 bit: https://share.avg.com/steam/PSP/AVG/avg_isc_x86_all_2015_6134p1.exe
For 64 bit: https://share.avg.com/steam/PSP/AVG/avg_isc_x64_all_2015_6134p1.exe
Thanks
Hello Hugh. I understand that you have successfully run your Sysinfo tool. You will get response from our technical team as early as possible. Thank you.
Problem with AVG Firewall and Win 10 new installation now resolved. Thanks Michel!
OK Hugh, No probs… Pleased to see that you appear to be now sorted. Thanks for returning to the Community & posting.
AVG Guru
My next AVG problem (after Thunderbird stopped working, not yet fixed) is with the AVG Internet Security firewall which stopped working after I updated Win 8.1 to Win 10 yesterday. AVG Firewall component tells me that a Restart is Required. Restart doesn't do anything!
Two major problems now with AVG. This is not good!
Hello Richard. Sorry for the inconvenience caused. Please follow these steps to send us diagnostic information from your computer.
This information will allow us to analyze the situation and provide you with solution:
1) Click this link http://www.avg.com/filedir/util/AVG_SysInfo.exe to download the AVG SysInfo tool.
2) Run the downloaded tool.
3) Click Accept to confirm the license agreement, and then click Continue.
4) Once the screen Output created is shown, fill in any additional details, or click Attach if you want to attach any additional files, such as screenshots.
5) Click Send, fill in your email address, and then click Send again.
6) We will analyze the received files and provide you with further information. Once sent our level two technical team will reply back to you only via email. Thank you.
Hello Hugh. I understand that you have successfully run your Sysinfo tool. You will get response from our technical team as early as possible. Thank you.
Hi Hugh, we apologize for the inconvenience caused. We would request you to repair AVG to get this issue fixed. Please repair the installation using following installation packages. Please click on the below link and click on "Repair" option when prompted.
For 32 bit: https://share.avg.com/steam/PSP/AVG/avg_isc_x86_all_2015_6134p1.exe
For 64 bit: https://share.avg.com/steam/PSP/AVG/avg_isc_x64_all_2015_6134p1.exe
Thanks
Hello Balasubramanian,
I have done everything that you recommend Richard Doe to do (please see my post above).
You didn't get back to me after I gave you my SysInfo, the Repair utility didn't do anything, and Thunderbird still does not collect emails.
PLEASE RESPOND!!!
Hugh, Have a look @ this article (http://avgclick.me/InactiveFW).
AVG Guru
OK Hugh, No probs… Pleased to see that you appear to be now sorted. Thanks for returning to the Community & posting.
AVG Guru
Problem with AVG Firewall and Win 10 new installation now resolved. Thanks Michel!