AVG Firewall blocking my internal network

AVG Protection
6

Hello Bob,

We will help you with this.

Could you confirm whether you're using AVG AntiVirus free version (consumer product) or AVG AntiVirus Business version?

1

I installed Hacker Attacks protection (Firewall) and now the other computer on my home network cannot see this computer.  I have to turn the Firewall off temporarily to transfer files.  I went into help and saw that I should mark my local network Private.  The only network listed is the external network to my ISP.  No trace of my local network can be found.  What do I have to do to get this to work properly?

Thanks.
Bob

3

We certainly understand your concern that you are using the Business version.

We have specialized team for the Business product. They will help you further.

Thank you for understanding.

2

Hello Bob,

We will help you with this.

Could you confirm whether you're using AVG AntiVirus free version (consumer product) or AVG AntiVirus Business version?

5

I answered this question (I am using Business version) but now the answer seems to have gotten lost?!?

4

Business version.  It's on my XP machine.  My other machine is a W7 laptop which has the regular MS security installed.  However this problem only started when I installed Hacker protection.  The two machines are connected to a NetGear 4-port router.  The WAN end of the NetGear router goes into the cable modem (Spectrum Cable).  I'm not running any servers on either machine.

Incidentally, I wanted to add a "Friend" network – it said "Click the 'Add' button" but there is no Add button on that page.  It didn't really matter as there's a built-in IP range (192.168.0.0 - 192.168.255.255) that covers (or should cover) my little network.

Thanks,
Bob