AVG Firewall marks items as spam, but does not move them to junk

AVG Protection
4

Paul, The AVG (SMB) support in Brno, Czech Rep… will probably deal with your query @ their earliest convenience. Also, For a more direct contact method please try this link (http://www.avg.com/ww-en/customer-support-business).
AVG Guru

1

I have AVG business IS edition.
I use Outlook 2010 and have the AVG plugin that checks for Viruses and Spam.

On a daily basis I receieve somewhere in the order of 50-100 spam emails.
AVG picks up that these are SPAM and appends the words SPAM to the email - it is also supposed to move the emails to the Junk folder.
Some of the emails are moved (not many a small percentage) but most are left in the IN box.
I know it is AVG that is marking these as SPAM as I have changed the official message in the firewall settings.

I have raised the issue with AVG support (several weeks ago now). I was asked to run a program that collects data about my machine and set up.  I was told to wait for 48 hours for a response. I have eaited for over two weeks now and chased several times but have not got a response.

The ticket number is 02611723

Anyone got any idea how to get AVG to do its job and move all the messages it marks as SPAM to the junk folder?

2

Paul, The AVG (SMB) support in Brno, Czech Rep… will probably deal with your query @ their earliest convenience. Also, For a more direct contact method please try this link (http://www.avg.com/ww-en/customer-support-business).
AVG Guru

3

That is the group i have been in touch with several times.

The first time they responded saying that they would not find my upload file.

I re-ran the program and reuploaded the file and sent an email on the 22/12/15
I followed up with an email stating the file name

The auto up load of the last file is
 
info@essexpcfix.co.uk_22120116.7z



I was told to wait 24-48 hours.

Since then I have chased several times but have received nothing from them.

Dissapointed - DAMN YES

I get the feeling AVG have grown from a small company to a large company too quickly - it is selling a lot, but is not investing in the support arm or the business.

this is a bad strategy and will lose it business in the long run