AVG found 15 rootkits, but does not Resolve them

Hello, Ed.

I apologize for the inconvenience this may have caused. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the on screen instructions to upload the screenshot on this thread.

AVG found 15 rootkits, but will not resolve them.  I press Resolve All; the icons spin, then the same screen reappears.  I tried resolving them individually, also, without resolution.  When I try to exit, AVG asks if I really want to exit without resolving the problems. I tried, but cannot insert a screenshot by pasting.

Hi Ed,

Thank you for the screenshot.

I've sent you an email with further instructions to send us the diagnostics from your computer so that we can escalate the case to our Senior Team to analyze the AVG logs and provide you with a resolution for the issue. Please check your mailbox once.

Screen Shot showing results that will not resolve

Hello, Ed.

I apologize for the inconvenience this may have caused. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the on screen instructions to upload the screenshot on this thread.