AVG found virus but will not remove it

Hello Andrew. I kindly request you to follow the instructions sent to your email so that our technical support team will analyze the issue for you. Please feel free to contact us back for further assistance. Thank you.

I have run my PC in both regular and safe mode and my AVG antivirus finds a virus called snagit.exe but does not offer to remove it or put it in the virus value. PLEASE HELP!  How do I get rid of the infected file?

Hello Andrew. I kindly request you to follow the instructions sent to your email so that our technical support team will analyze the issue for you. Please feel free to contact us back for further assistance. Thank you.