Tutu, In future please refrain from carrying out multiple topic postings on basically the same subject! You won't obtain an answer to your query any faster!. Also please try to keep the whole conversation in one question/thread to speed up any resolution. Please see your other posting (https://support.avg.com/answers?id=906b0000000DdWdAAK).
AVG Guru
the 'last computer scan' field always says 'never' no matter how many times I run a scan
Tutu,
We understand your concern, we apologize. Not to worry, your queries will get posted even you get that error message. We can fix this issue, by performing repair ( avgclick.me/RepairAVG ) option on your AVG program. Please restart your device and check for the issue. If the issue persists, kindly reinstall http://avgclick.me/howtoreinstallAVG your AVG program. Thank you!
Hello Alan
I kept repeating the question because a message was displayed saying I do not have authority to post questions - it looked as if my question hadn't been posted at all, anywhere - hence the reason I kept trying.
I didn't take a screenshot of the message so I cannot show you - not without posting another question.
Tutu, If you think there's an AVG Community support posting issue please leave feedback on this AVG article (http://avgclick.me/AVGfeedback).
AVG Guru