The update has been stopped at 60% for at least 4 hours now, probably much longer - I think it's highly unlikely that it will finish. The scheduled scan has been stuck at 0% now for approximately 36 hours - it isn't going to finish either. Meanwhile I have no protection…
Obviously this is a very worrying situation - if you cannot help me is it possible to escalate this issue to someone more senior who may be able to better pinpoint the problem?
Is there any update on this issue? I've been experiencing the same problems. I start a scan and it just sits forever at 0% until I force a restart.
Thanks,
R
Hello Martin,
We apologize for the inconvenience.
Could you please check the version of AVG installed in your computer? To check the AVGT version, please open the AVG program and click on the support tab. From there you can see the version of AVG installed, please provide us the version.
Thank you.
I also have the same issue. I have pent countless hours repairing the prodct every time to find it hangs at Rootkits immediately on the next scan. When a scan hangs, it also causes issues with me opening some files.
I am now trying to uninstall, but the uninstaller has hung as well.
When can we expect this issue to be resolved?
Hi Karthikeyan,
thanks for getting back to me - AVG version is 16.101.7752, AVG Zen is 1.82.2.30772, Framework is 1.222.2.33741 and Setup is 1.122.2.33780
thanks,
Martin
Since upgrading from Windows 7 to Windows 10, after 2 or 3 days scheduled scans hang while starting - the progress bar is at 0%, Currently scanning: Rootkit and Current object is blank - it doesn't even get to the first file. Manual scans do not always finish - the progress bar gets to 100% then it hangs. Once in this state the scans cannot be stopped except by re-starting the machine. Also, POP3 email stops working until Email Protection is disabled.
So far I have tried repairing the installation, un-installing and re-installing and, after reading posts here, run the AVG Removal Tool and re-installed. Each time it breaks again 2 or 3 days later.
Any suggestion as to how to fix this would be greatly appreciated…
Thanks,
Martin
I also have the same issue. I have pent countless hours repairing the prodct every time to find it hangs at Rootkits immediately on the next scan. When a scan hangs, it also causes issues with me opening some files.
I am now trying to uninstall, but the uninstaller has hung as well.
When can we expect this issue to be resolved?
The update has been stopped at 60% for at least 4 hours now, probably much longer - I think it's highly unlikely that it will finish. The scheduled scan has been stuck at 0% now for approximately 36 hours - it isn't going to finish either. Meanwhile I have no protection…
Obviously this is a very worrying situation - if you cannot help me is it possible to escalate this issue to someone more senior who may be able to better pinpoint the problem?
Hi Jay,
We apologize for the inconvenience caused. Not to worry, we will certainly help you with it. Please try running the AVG Remover tool http://download.avg.com/filedir/util/AVG_Remover.exe and then try reinstalling your AVG Product again. Please feel free to contact us for any further assistance with AVG. Thank you.
Is there any update on this issue? I've been experiencing the same problems. I start a scan and it just sits forever at 0% until I force a restart.
Thanks,
R
Hello Martin,
If you still have the issue, then we need to escalate this case to the next level of support. Please click on this link to download and run a tool to collect the error log from your computer. The result of this tool will be analysed by the concerned team and will contact you through email. Please provide us the final zip file you receive once the logs are collected. http://www.avg.com/filedir/util/AVG_SysInfo.exe
Thank you.
Hello Martin,
Thank you for following the instructions. Please feel free to contact us for further assistance.
Ronny,
We would like to inform you that the root cause of the issue is a conflict with recent Microsoft Update. As a temporary fix, repair and reinstall the AVG product. Permanent fix will be provided by Microsoft through Microsoft Updates at the earliest.
Feel free to let us know if you require any further assistance.
Hello Martin,
We apologize for the inconvenience.
Could you please check the version of AVG installed in your computer? To check the AVGT version, please open the AVG program and click on the support tab. From there you can see the version of AVG installed, please provide us the version.
Thank you.