I can not find the email shield Option under Componets.
I did try unchecking enable self protection, and there is no difference.
Uninstalling and reinstalling fixed the problem for me until I updated the program again. The problem returned after the update and the only thing that works, so far, is disabling the email protection. Also, I noted a problem downloading .exe files via every web browser I had… which literally is about twenty. I keep getting 1.4 meg files. I didn't then and still don't have web protection installed and know my system is clean. The problem only happened when AVG was active. That problem, corrupt .exe files, seems to be fixed but the email issue continues. Avast now owns AVG. If AVG can no longer be trusted to properly protect file operations and email, what good is it? I have used AVG for about twenty years now and had no major problems with it until they decided to start adding new features and change the interface. Please make this product something I can trust again.
Hi Chris,
We are sorry that the issue persists.
Let us reinstall AVG Internet Security/AVG AntiVirus free and check if that fixes the issue.
Please use AVG Clear tool to uninstall the program as mentioned here (https://support.avg.com/SupportArticleView?l=en&urlName=Uninstall-AVG-software-Clear-Remover&supportType=home). Then, proceed installing the program from our official website (https://www.avg.com/en-us/installation-files).
Keep us informed about the status.
Hello everyone.
I have the same problem and I would like to know the solution.
Thanks for advance.
Hi Paul,
The fix for the outlook issue is not released to this 19.3.3084 update.
It is still being analyzed and the fix will be released at the earliest.
Your patience is much appreciated.
Thank you for the info, Paul.
Our developers are already working on a fix. We will get back to you once the issue gets fixed. Your patience is much appreciated.
Hello Simon,
We are currently aware of the issue and our developers are working to analyze the root cause.
Could you disable 'E-mail shield' (Open AVG AntiVirus free > Menu > Components > E-mail shield) and verify the status?
If you are able to access e-mail client, enable E-mail shield component of AVG Antivirus and uncheck the option 'Enable Self Protection module'. To do so, open AVG AntiVirus free > Menu > troubleshooting.
Keep us posted here.
Today (20 07 19) I've started having the same problem Simon had back in February. Emails are loading OK on other devices but work on this PC with Thunderbird only if a) I turn the AVG email protection OFFor b) I put the email protection ON and uncheck the option 'Enable Self Protection module' as per the February 21 post. Not very comfortable with either option as it leaves the PC vulnerable. Is a fix coming?
Hello everyone.
I would like to update you regarding the issue where we couldn't send\receive emails with AVG's Email shield turned on. Meanwhile our developers are working on the fix, we have an workaround to fix this issue. This needs advance troubleshooting. Hence, I request you to get in touch with us through individual posts so that we can help you further. Thank you for your patience.
Hi Paul,
I'm sorry to inform you that the issue isn't fixed in latest version. However, I can send an email to connect to our remote team who would perform the workaround. This will allow the outlook application to work as expected even when AVG is enabled. Please communicate with us through a new post to help you further. Appreciate your patience.
Hello, I'm experiencing the same issue as above with Thunderbird. With AVG (free verison) email protection turned on, I counldn't see any email in my Inbox. When I disable the check on IMAP4/POP accounts, everything works. My AVG version is 19.6.3098 (2019, June 25). Is this issue stuill unresolved?
Hi Paul,
Currently, we do not have an estimated time around for the update. It would be released shortly.
However, we've received a temporary workaround, while the concerned team is working on a fix. In order to help pointing you in the right direction, please write back to us in a separate/individual post.
I've been using thunderbird and AVG free for many years without a problem but suddenly AVG has started blocking incoming emails (I know this is the case because emails arrive when I temporarily disable it). I don't want to have to disable AVG every time I want to check my email: is there a way round this problem?
Another update - It appears to be another swing and a miss.
Fred, we have already escalated this case to our developer team and this should be fixed in our next AVG update.
For now, you can disable AVG Email Shield and use your Outlook app.
Your patience is much appreciated.
Hello, I'm experiencing the same issue as above with Thunderbird. With AVG (free verison) email protection turned on, I counldn't see any email in my Inbox. When I disable the check on IMAP4/POP accounts, everything works. My AVG version is 19.6.3098 (2019, June 25). Is this issue stuill unresolved?
Please fix soon. What is the use of virus protection if you have to turn it off!!
Will an update be posted here when a solution is available?
Hi Chris,
We are glad that the issue has been resolved.
It could be due to some temporary error, you had issues in sending/receiving e-mails. We have released a revamped version of AVG AntiVirus free/AVG Internet Security which should have many hot fixes.
If you need any help, please let us know.
I have one Win7 x64 client on Thunderbird with this problem. Started 19-Feb-18 or 20-Feb-18. This one will connect to sever, ask/recv number of new messages, but nothing downloads. Sending is fine.