Hello Robert,
I am sorry to hear that. Please disable AVG temporarily(http://support.avg.com/SupportArticleView?urlname=How-to-use-Passive-Mode) in your computer and check if you are able to load the profiles in your computer. If you are able to access, please let us know and we will assist you further.
Sorry for the delay. I've been traveling. I have completely uninstalled AVG and reinstalled it from a download of teh complete install package. I also uninstalled every AVG product that has been installed on this machine. As soon as I reinstall AVG the problem comes back immediately. I am using AVG Free (see my initial post) and have used previous versions on this and other ocmputers for a long time.
Hello Robert,
I appreciate your patience in this matter.
It is necessary for us to analyze the log files of AVG to identify the issue, hence I have sent an email instruction to collect and send the log files.
If the email is not present in inbox, do check in spam and junk folders once.
O have installed AVG Free on a computer with Windowx XP the computer is a domain member and has Roaming Profiles. The profiles will no longer load because the Workstation cannot copy the profile form the Server because the files /username/Application Data/AVG/Antivirus/. cannot be copied. The folder contains 2 folders cache and log and a file remotecache.zip. Looking a these files I cannot change the permissions on any of them even as administrator. I have tried deleting the profiles and each new profile has the same files with the same permissions.
Sorry for the delay. I've been traveling. I have completely uninstalled AVG and reinstalled it from a download of teh complete install package. I also uninstalled every AVG product that has been installed on this machine. As soon as I reinstall AVG the problem comes back immediately. I am using AVG Free (see my initial post) and have used previous versions on this and other ocmputers for a long time.
Hello Robert,
I appreciate your patience in this matter.
It is necessary for us to analyze the log files of AVG to identify the issue, hence I have sent an email instruction to collect and send the log files.
If the email is not present in inbox, do check in spam and junk folders once.
Hello Robert,
I am sorry to hear that the issue persists. Please let us know if you are using Windows XP service pack 3 or SP 2?
Robert, I would request you to uninstall AVG from your computer and create a new profile. Once you created a new profile, please reinstall AVG and check if that works, Also please let us know if you are using AVG consumer product or AVG Business/ Cloud care on your PC.