I recently downloaded and installed the new AVG version but on the homescreen I cannot access anything related to the anti-virus; can't start a scan, can't access settings, virus vault, history…nothing.
If I try to click the anti-virus button all I get is a prompt to buy the full version, which I do not want to do.
Hello Eli,
We kindly request you to follow the instructions on the article http://avgclick.me/removeAVGtrialpopup to remove AVG trial popup and continue with free protection.
Thank you.
Hello John,
We regret for the inconvenience caused. We have sent an email to your registered email address. Please follow these steps to send us diagnostic information from your computer. This information will allow us to analyze the situation and provide you with a solution. Please check for the email in spam or junk folder, if the email is not present in inbox.
Thank you. Joyson, AVG Customer Care.
Hello John,
We apologize for the inconvenience caused.
Please try to repair your AVG by following the instructions in this link https://support.avg.com/SupportArticleView?l=en&urlName=How-to-repair-AVG&q=repair+avg
Please let us know if the issue persists after repairing.
Thank you. Joyson, AVG Customer Care.
Hello Wendi,
We understand your concern. would request you to uninstall AVG using AVG Removal tool and then you can reinstall updated version of AVG program on your computer to fix the issue
Please click on the below link to run AVG remover tool :
http://files-download.avg.com/util/tools/AVG_Remover.exe to completely uninstall your AVG program from your PC.
Once the AVG Remover Tool has done with its process. Please go to the C drive and look for a folder named as "AVG Remover" and I request you to delete it manually.
Once you are done with the remover tool please try installing the AVG program by clicking the following link:
http://www.avg.com/us-en/download
Thank you.
Thank you, the procedure you described seems to have solved the problem: I no longer see the popups saying the trial period has expired, and I can access the AVG user interface from Zen.
Hello John,
We apologize for the inconvenience caused.
Please try to repair your AVG by following the instructions in this link https://support.avg.com/SupportArticleView?l=en&urlName=How-to-repair-AVG&q=repair+avg
Please let us know if the issue persists after repairing.
Thank you. Joyson, AVG Customer Care.
Hello there,
I am having problem with deleting AVG from my laptop, I have tried to use Remover but it cant delete folder from Program Files(86x). I am getting really anoyed with this and i need premissions to delete AVG folder. By the way the reason why i deleted avg is because i didnt get any settings for Antivirus the UI is horrible.
Thank you , and i hope i can fix this problem.
Additional information: after leaving the computer up and running for a full day (it's a laptop, so this is unusual), AVG popped up a tray reminder that the "trial period has expired". This popup had a "remind me later" option; after clicking it, I am now able to display the User Interface of my AVG Free 2017.
I'd still want to know how to disable those "expired" popups completely, so I'm still hoping for advice or for a new version that is free of this problem.
Thanks.
I'm having the exact same problem. I tried the suggestion to repair AVG, but it had no effect. AVG pushed an update today, and now I only see the same control panel as the OP. I have no way to get to settings or other options. My email is now being checked by AVG, and I have no way to turn that off.
I have the same problem after updating AVG Free on one of my computers running Windows XP SP3. I performed the above steps, but they didn't help: after re-installing AVG Free from Download Free Antivirus Software for PC | AVG Virus Protection, the problem persists. I'm a happy AVG Free user for many years. What else can I do to fix the problem?
In case it matters, in the list of installed programs I see 2 AVG-related entries: "AVG", which seems to be unused since last November (which is when I updated to AVG 2016), and "AVG Protection", whose last use is today. Is this somehow related to the problem?
Thanks in advance for any help.
Hello John,
We regret for the inconvenience caused. We have sent an email to your registered email address. Please follow these steps to send us diagnostic information from your computer. This information will allow us to analyze the situation and provide you with a solution. Please check for the email in spam or junk folder, if the email is not present in inbox.
Thank you. Joyson, AVG Customer Care.
Hi Petar,
We regret to hear about the inconvenience caused. Click on the following link to download and run the AVG Clear tool : https://share.avg.com/steam/PSP/AVG2017/AVG_Clear.exe . This tool helps remove AVG 2017 and its residual files.
Open the AVG Clear tool.
Click Yes in the User Account control dialog.
Click No in the Windows safe mode dialog.
Select the installed version of AVG.
Click Uninstall, then click Restart computer.
Open C drive, Program files (X86) and delete AVG folder.
Please, feel free to let us know if you require any further assistance. Thank you.