AVG Free failing on updating Anti-virus definitions

AVG Protection
3

Hello Mitch,
We are sorry to know that the update fails. To assist you better could you please let us know if you have installed free or paid version of AVG?
Thank you

1

Tries to update the anti-virus definitions but fails.  Have already removed and then reloaded AVG and it fails to update.  Not sure where to go from here.

2

Hello Mitch,
We are sorry to know that the update fails. To assist you better could you please let us know if you have installed free or paid version of AVG?
Thank you