Hello Richard,
We are sorry for the inconvenience caused.
This AVG scan locks up at 1% is a known issue and the first troubleshooting method to be followed is the repair of AVG and install the Microsoft file.
Please follow the repair of AVG instructions as mentioned in this article: http://avgread.me/1BVxDSY and then restart the PC and perform scan using AVG.
If the issue still persists, Install Microsoft VC++ file from this link http://www.microsoft.com/en-au/download/details.aspx?id=30679 and restart the computer.
Initiate the scan from AVG program and if the issue still persists, please do let us know.
Hello Richard,
We are sorry for the inconvenience caused.
This AVG scan locks up at 1% is a known issue and the first troubleshooting method to be followed is the repair of AVG and install the Microsoft file.
Please follow the repair of AVG instructions as mentioned in this article: http://avgread.me/1BVxDSY and then restart the PC and perform scan using AVG.
If the issue still persists, Install Microsoft VC++ file from this link http://www.microsoft.com/en-au/download/details.aspx?id=30679 and restart the computer.
Initiate the scan from AVG program and if the issue still persists, please do let us know.
AVG Free has worked fine on my Windows 10 64 bit desktop for 12 months until recently. Now every time there is an automatic upgrade it starts a scan which then locks up at 1% completed. The only way to stop this is to uninstall AVG Free (often the Removal Tool is necessary) and re-install. I cannot find any similar problem reports and AVG do not seem to be able to help. Has anyone any idea what the problem might be and how to stop it please?