Hello Mike,
The information provided by our chat technician is about restoring files from AVG Quarantine issue.
In your initial post https://support.avg.com/answers?id=906b0000000Dq8A you have provided the screenshot of the threat detection and said that the restore didn't work, hence it is necessary to analyze the threat detection first.
The restore option in your case didn't work since the files infected are in the windows operating system path. Please keep checking the initial post to know about the status.
Mike, In future to keep everything together please try to keep the whole conversation in one question/thread to speed up any resolution.
AVG Guru
Further to my prior post, a Chat session with AVG indicated that…
I have checked with my resources and I could see that this is an ongoing issue with the quarantine. Our developers are working on it to get the issue resolved.
I had inadvertently accessed the Chat for paying customers, so AVG would not proceed further than this with my inquiry, sending me instead to the "community support" pages.
Hello Mike,
No problem! Thank you for providing the details of your Windows Operating system. The case is still under the senior team queue. They will get back to you as soon as possible.
Apologies. I forgot to add that information, and the original question was still locked down "pending review".
Hello Mike,
The information provided by our chat technician is about restoring files from AVG Quarantine issue.
In your initial post https://support.avg.com/answers?id=906b0000000Dq8A you have provided the screenshot of the threat detection and said that the restore didn't work, hence it is necessary to analyze the threat detection first.
The restore option in your case didn't work since the files infected are in the windows operating system path. Please keep checking the initial post to know about the status.