Hello, thanks for so far! So as you advised I used AVG-remover. After removing I've got the message to restart what I did. After restart I've got the message on the screen: avgui.exe fail; unknown exception 0x80000003 location 0x67a0ccd7 ok to stop using program. Thereafter I've got another message: AVG diagnostics following AVG process failed -AVGui.exe. Would you send the reply to AVG for diagnoostics? Yes, I did. I've stopped at this point and did not yet run ResetAccess wating for your comment. I think that AVG is not removed from the laptop. remaining: 10 directories and 106 files.
Hello Jan,
We're sorry to hear this. Please delete the AVG folders manually that you see on the C:\ drive.
Run the AVG Reset Access tool again http://files-download.avg.com/filedir/util/AVG_ResetAccess.exe
Restart the PC and install AVG Free Antivirus using this link: http://files-download.avg.com/inst/mp/Antivirus_Free_1817.exe
If the same error occurs, do let us know.
Problem perfect solved by remote support. Perfect assistance and service for this free product. Thanks AVG!!!
Hello Dan,
I appreciate your efforts in trying to install the latest version of AVG free.
I would request you to follow the steps in this article http://support.avg.com/SupportArticleView?urlname=How-to-troubleshoot-issues-after-upgrade-to-the-latest-AVG-antivirus-product to run both the removal tools (AVG Remover and AVG Clear tool).
Once uninstalled, please click the link AVG AntiVirus FREE | AVG-installasjonsfiler to install AVG Free Antivirus.
Note: Before starting the installation, please select "Basic protection" to install AVG Free.
If you face any difficulties, please contact us.
Hello Dan,
I certainly understand that you are facing issue with AVG on 2009 MAC pro. May I know what Operating system you are using on your MAC 2009 device? Becuase AVG AntiVirus for Mac is compatible with OS X Mountain Lion or later.
Yes Dan, please wait for our level 2 technician to reply you. They are working/analyzing the log files, they will contact you as soon as possible.
Best regards,
Alok.
Installing AVG Free at Win Vista stops at 97%. Time out: 0xA0010004.
I have removed AVG with AVG Remover. Thereafter AVG ResetAccess as described on topic febr. 21 2017.No result. AVG-main screen: protection disabled; web and mail not protected.
After using AVG Remover many files remains in the AVG-directories.
Help…
Hello, my Intel processor based Mac Pro is able to run both Mac OS 10.8.5 and, on a seperate drive, Windows 7 Professional.
The Mac edition of AVG free installs and runs fine. It is on the Windows platform that I am (only recently) having problems. I've been able to install and run AVG free edition on Windows up until fairly recently.
What basically happened was my free edition seemed to switch to full trial, and when that triial ran out, I tried to uninstall and reinstall the free edition. That is where the problems began. I have log files if you need to see them. Again, any help is appreciated.
I would even consider buying the full version, but am not sure it would even install at this point.
Jan,
I am glad to know that your issue is resolved. I appreciate your efforts and patience in this matter.
Please feel free to contact us for further assistance regarding AVG.
Thank you.
Problem perfect solved by remote support. Perfect assistance and service for this free product. Thanks AVG!!!
Jan,
Thank you for providing screenshot. We have sent an email to collect diagnostic information regarding the issue. Please follow the email instructions and reply back with required logs, so that we will check and escalate to senior team.
Thank you.
Thanks Alan, copied. As advised I used AVG_clear. I'm installing again but it stops again at 97%. I.m waiting til the program stops. Than I'll make a screenshot and inform you.
Hello Jan,
We're sorry to hear this. Please delete the AVG folders manually that you see on the C:\ drive.
Run the AVG Reset Access tool again http://files-download.avg.com/filedir/util/AVG_ResetAccess.exe
Restart the PC and install AVG Free Antivirus using this link: http://files-download.avg.com/inst/mp/Antivirus_Free_1817.exe
If the same error occurs, do let us know.
Dan,
Thank you for the information. I have sent an email to collect the diagnostic information regarding the issue. Please follow the email instruction and reply with required data. This will help us to escalate to senior team and they will contact you with a resolution as soon as possible.
Jan, thank you for providing the information. I have escalated the case to the senior technicians, they will analyze the log files and reply back to you via email soon.
Hello, thanks for so far! So as you advised I used AVG-remover. After removing I've got the message to restart what I did. After restart I've got the message on the screen: avgui.exe fail; unknown exception 0x80000003 location 0x67a0ccd7 ok to stop using program. Thereafter I've got another message: AVG diagnostics following AVG process failed -AVGui.exe. Would you send the reply to AVG for diagnoostics? Yes, I did. I've stopped at this point and did not yet run ResetAccess wating for your comment. I think that AVG is not removed from the laptop. remaining: 10 directories and 106 files.
Guys, I don't mean to sound like a broken record but this program is just not installing for me, period.
For what it's worth AVG Clear ran for days with no results. I have a newly installed 2TB SSD drive so might that be somehow related??
Whenever I try to install any free edition the installer continues to time out at 73%. I'm at a loss.
Jan, If applicable… For your info, just in case that you are unaware, you can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
AVG Guru
Log file available if you need that too.
Alan, I've attached the screen shot. I've a AvgInstallLog.cab file but the file is 2,8 Mb.
What to do??