Hi guys, I'm just trying to install the free AVG package and it stalled at 95%. It is now displaying an error message and advising…"Identity Protection is stopping".
How do I solve this? Please bear in mind that this is my first laptop/windows 10 outing so please be basic!
thanks in advance
Hello Mark,
We are sorry to hear about the inconvenience caused. Please try to run repair installation of your AVG.
To repair your AVG please follow these instructions:
Go to Start -> Control Panel.
Note: Click Settings first if Control Panel is not available in the Start menu.
Open (Programs) -> Programs and Features, or Add or Remove Programs.
Select AVG Protection in the list of programs.
Click the Change or Change/Remove button.
Select Repair.
Follow the instructions on your screen to complete the installation.
Restart your computer.
Please, feel free to let us know if you require any further assistance.
Hello Mark,
We are sorry to hear about the inconvenience caused. Please try to run repair installation of your AVG.
To repair your AVG please follow these instructions:
Go to Start -> Control Panel.
Note: Click Settings first if Control Panel is not available in the Start menu.
Open (Programs) -> Programs and Features, or Add or Remove Programs.
Select AVG Protection in the list of programs.
Click the Change or Change/Remove button.
Select Repair.
Follow the instructions on your screen to complete the installation.
Restart your computer.
Please, feel free to let us know if you require any further assistance.