Hello Charles,
We sincerely apologize for the difficulties you are currently experiencing. Please be informed that we have launched AVG 2016 version as our latest one. We request you to uninstall AVG Free 2015 version http://avgread.me/1DEtNP0 and then install AVG Antivirus Free 2016 version in your pc using the following link http://files-download.avg.com/inst/mp/AVG_Antivirus_Free_692.exe . Upon reviewing your account, we see that you have AVG Internet Security active in your account and it expires on 2015.11.17. To renew AVG Internet Security we request you to contact our Sales team by clicking on the following link https://support.avg.com/support_sales?l=en_US and choose "Chat us online" at the end of the page. One of our representative will help you in purchasing it for you.
Please feel free to contact us for any further assistance. Thank you.
After downloading AVG FREE 2015 on my Acer laptop, I get a message saying resident shield is only "partially protected." When I click on "Fix this" I get no further information, and no new action. Any suggestions?
Hello Charles,
We sincerely apologize for the difficulties you are currently experiencing. Please be informed that we have launched AVG 2016 version as our latest one. We request you to uninstall AVG Free 2015 version http://avgread.me/1DEtNP0 and then install AVG Antivirus Free 2016 version in your pc using the following link http://files-download.avg.com/inst/mp/AVG_Antivirus_Free_692.exe . Upon reviewing your account, we see that you have AVG Internet Security active in your account and it expires on 2015.11.17. To renew AVG Internet Security we request you to contact our Sales team by clicking on the following link https://support.avg.com/support_sales?l=en_US and choose "Chat us online" at the end of the page. One of our representative will help you in purchasing it for you.
Please feel free to contact us for any further assistance. Thank you.