Louis,
It is indeed disappointing when you have to contact us multiple times about the same issue. We would like to update you again that your case is currently under progress and you may have your reply anytime from the tier 3 senior team. Your patience is much appreciated, thank you!
so am I to undeerstand AVG cant help me because I still use XP professional?
Hello Louis,
I understand the inconvenience.
Share the (screenshot) of AVG installation window that hangs at 6% to assist further.
You can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
I just re installed. Ran deep scan. It froze at 5%
Every time I run AVG free my computer freezes after it gets to 6%. It says it’s working on roit kits. Why should I do?
Louis,
It seems that your PC performance is very slow to run the files. I would request you to boot your PC in Safe mode with Networking and try to run the Sysinfo.
i havent heard anything…
Louis, I see that one of our senior technical team sent you an email to get connected with our remote for collecting more data associated with AVG.
Please ignore the disclaimer provided for Windows XP in their email.
There are chances for senior team to get connected via remote even if you are using Windows XP SP3.
Louis,
Thank you for providing the screenshot.
To analyze the issue further, I need to submit your concern to our senior technicians along with diagnostic logs. I have sent you an email with steps on how to collect and upload the data required for analyzing your issue. Please check your inbox and spam/junk folder as well.
hello. it's been almost a week. I am concerned that I am running so long without virus protection. Any progress?
i havent heard anything…
hello. it's been almost a week. I am concerned that I am running so long without virus protection. Any progress?
Louis,
It is indeed disappointing when you have to contact us multiple times about the same issue. We would like to update you again that your case is currently under progress and you may have your reply anytime from the tier 3 senior team. Your patience is much appreciated, thank you!
so am I to undeerstand AVG cant help me because I still use XP professional?
Louis, I appreciate your patience.
I see that the case has been escalated to the developers team for getting a suggestion. They will contact you via email soon with the resolution.
Louis,
I am sorry to hear that.
I would request you to reinstall AVG Antivirus free [Download Free Antivirus Software for PC | AVG Virus Protection] and run a Deep computer scan (it will take some time to complete the scan).
If the issue persists, please provide the screenshot of the scan progress to check and escalate the case to the senior team.
I have completelt un installed twice and re installed. No problem. It's when I run a scan is where it gets stuck at 6%. I can't send a screenshot because it's currently uninstalled. Computer was freezing (while AVG installed) even when not running a scan as well. hasnt frozen at all since I removed. What should I do next?