Jill,
We would like to appreciate your efforts to reinstall AVG and glad to hear it is active now. Please share a screenshot ( http://avgclick.me/getscreenshot ) of the error message you are seeing on the task bar to assist you better. You could also try to run repair installation once as suggested by Alok.
Hello Jill,
I'm sorry to hear that you're experiencing issue with AVG Free Antivirus. In this case, I request you to repair (http://support.avg.com/SupportArticleView?urlname=How-to-repair-AVG) AVG program, update (http://support.avg.com/SupportArticleView?urlname=How-to-update-AVG) it one more time and reboot your computer once. If the issue still persist, please contact us again.
Best regards,
Alok.
yesterday I had a message from avg to restart my computer. when it restarted my avg free was no longer protecting my pc and the logo on the task bar comes up with 'error'. can you please advise me
Jill, For your info, just in case that you are unaware, you can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
AVG Guru
Hello Jill,
I'm sorry to hear that you're experiencing issue with AVG Free Antivirus. In this case, I request you to repair (http://support.avg.com/SupportArticleView?urlname=How-to-repair-AVG) AVG program, update (http://support.avg.com/SupportArticleView?urlname=How-to-update-AVG) it one more time and reboot your computer once. If the issue still persist, please contact us again.
Best regards,
Alok.
Jill,
We would like to appreciate your efforts to reinstall AVG and glad to hear it is active now. Please share a screenshot ( http://avgclick.me/getscreenshot ) of the error message you are seeing on the task bar to assist you better. You could also try to run repair installation once as suggested by Alok.