Hello Chris,
Please collect Mac OS version by following the steps in this article: https://support.apple.com/en-us/HT201260 . This is a known bug and our developers are working on a fix. I need to submit your concern to our senior technicians along with other diagnostic logs. I have sent you an email with steps on how to collect and upload the data required for analyzing your issue. Please check your inbox and spam/junk folder as well.
I tried replying to an email asking what version of avg I'm using, but just get a 'no reply' message.
I can't find what version I'm using - where should I look? The updater says I'm up to date.
If the mac scanner has a known bug, I'll have to junk the avg system and try another antivirus system.
I am having the same problem, reported here: AVG Support Community | User Forum for All AVG products
However, I have not been asked to provide diagnostic logs. Nevertheless, it might apposite for us to keep an eye on each other's posts.
Hello Chris,
Please collect Mac OS version by following the steps in this article: https://support.apple.com/en-us/HT201260 . This is a known bug and our developers are working on a fix. I need to submit your concern to our senior technicians along with other diagnostic logs. I have sent you an email with steps on how to collect and upload the data required for analyzing your issue. Please check your inbox and spam/junk folder as well.