AVG free not recognising exception

AVG Protection
6

Hi Duncan,

I'll be glad to help with your concern.

Please click on the link below to submit your request to whitelist the file.

https://www.avg.com/en-us/false-positive-file-form

You can refer the article to add a file to exceptions in AVG: https://support.avg.com/SupportArticleView?urlname=AVG-Antivirus-scan-exclusions

2

sorry. for "euphemistic" read "whitelisting"

BTW AVG Clear has also failed to remove AVG Update Helper so I'm not able to install an alternative at present.

1

I have got AVG antivirus Free. This morning it has started flagging AutoIt3Wrapper.exe as a problem and quarantining it. It alleges infection with AutoIt:BehavHeur-A. but I am confident this is a false positive and restored it with an exception. However, AVG does not seem to be recognising this exception and quarantines it again when I next run it.

Can anyone assist with getting this exception to function?

5

Hi Duncan,

I'll be glad to help with your concern.

Please click on the link below to submit your request to whitelist the file.

https://www.avg.com/en-us/false-positive-file-form

You can refer the article to add a file to exceptions in AVG: https://support.avg.com/SupportArticleView?urlname=AVG-Antivirus-scan-exclusions

4

You're missing the point. I have submitted for euphemistic, and I have also set an exception in AVG locally, which appears on my exceptions screen. But the program goes on detecting regardless!

Can you explain that?

3

I apologizw for the inconvenience, Duncan.

I have sent an email for additional support to check about the issues. Please check the email and follow the instructions.