I did a shut down and then a restart, ran the clear tool again, and it was running for almost 2 hours. It did absolutely nothing. Same as before. I'm done for the day. Will try again tomorrow.
Hi Bruce,
We will help you to get this issue resolved.
We request you to restart your PC, then try to update the AVG program and check if the program is updating.
If the issue still persist please let us know to proceed further.
Thanks,
Vishnu Vardan
I'm having the same exact problem. Can't uninstall the program either because it's says the setup is running. What can I do?
I'm having the same issue as Lisa. Update box comes up, says initializing but goes nowhere. Been like this for 12 hours now. It won't even let me delete and re download program. It keeps telling me "startup is running". Try again later……. Please advise.
Bruce, in this case, please restart your computer and then run the AVG Clear tool again.
I have tried to restart several times and still no luck. The progress line never moves and just keeps saying installing.
I did a shut down and then a restart, ran the clear tool again, and it was running for almost 2 hours. It did absolutely nothing. Same as before. I'm done for the day. Will try again tomorrow.
I'm having the same exact problem. Can't uninstall the program either because it's says the setup is running. What can I do?
Bruce, that's unusual.
Please cancel this clear tool and run the file again.
This time, click on "Yes" for the prompt to restart your computer in safe mode.
Hi Bruce,
We will help you to get this issue resolved.
We request you to restart your PC, then try to update the AVG program and check if the program is updating.
If the issue still persist please let us know to proceed further.
Thanks,
Vishnu Vardan
I clicked on the link you sent, it gave me an option of save or cancel. I clicked save and then opened the link and it has been running onscreen for over a half hour. How long does this take to clear? It's a box with AVG clear written on it with a green line running back and forth thru it.
I am sorry to hear that the issue persists.
I have sent you an email, please get connected with our advanced support and they will assist you further.
I have tried to restart several times and still no luck. The progress line never moves and just keeps saying installing.
Bruce, please open task manager, check if 'AVG Installer' is running under 'Processes' tab. If it is, right click on it and select 'End task' to kill it. If there are multiple instances, kill them all. Reboot your PC once and then try to uninstall older version and re install latest version.
Nothing in task manager other than the open browser. I tried deleting the program again and a box pops up that says " Setup already running. Please try to start set up later" … and will not let me delete program.
The clear tool is still running. You want me to clear it and run what file?? You keep mentioning regular and safe mode … I have had nothing come up to do any kind of restart and I still can't remove the AVG from programs.It keeps telling me "setup is running and try to start set up later" … it's been saying this for 2 days now. I wsa never prompted anywhere to do a restart.
… even if I go to task mgr and try to end AVG installer it won't clear and the antivirus box that is on the screen keeps running.