AVG Free on Windows XP SP3 says You are not protected

AVG Protection
25

I tried running AVG Free from an admin account, but it does nothing. AVG Free won't even start up. It just sits there with the "FIX NOW" message.
nyt wordle

30

Yes, AVG Free on 4th old XP computer, and yes, the problem still persists.

24

Hi Phil,
We regret to hear about the inconvenience caused. We suggest you to run repair AVG Anti-Virus free to fix this issue.
To repair your AVG please follow these instructions:
Go to Start -> Control Panel.
Note: Click Settings first if Control Panel is not available in the Start menu.
Open (Programs) -> Programs and Features, or Add or Remove Programs.
Select AVG Protection in the list of programs.
Click the Change or Change/Remove button.
Select Repair.
Follow the instructions on your screen to complete the installation.
Restart your computer.
You can also use the link to know how to repair AVG :
http://avgread.me/1BVxDSY
Please, feel free to let us know if you require any further assistance. Thank you.

26

Sorry, I misread which date went with which message.

27
I am also facing the same error and have not been able to fix it.
32

This is also a problem for me.  Searching the internet I see SEVERAL people with the same problem, and your tech support acts as if they don't know about it - telling everyone to perform the same steps that don't work.  Are you ever going to get a fix for this?  I've had AVG for years now, but this is a deal breaker - if you cannot get it fixed then I will have to find something else.

28

I'm sorry I had the same problem as them and it's
been half an hour and pickleballbyyou I still can't solve it

31

I did that 2 minutes after this email last night. Still waiting for a response.

1

AVG Free on Windows XP SP3 says You are not protected and the FIX NOW button does nothing. Any ideas how to fix this?

6

My issue was over 5 years ago. I have no issue today.

2

This is also a problem for me.  Searching the internet I see SEVERAL people with the same problem, and your tech support acts as if they don't know about it - telling everyone to perform the same steps that don't work.  Are you ever going to get a fix for this?  I've had AVG for years now, but this is a deal breaker - if you cannot get it fixed then I will have to find something else.

3

Sorry, I misread which date went with which message.

5

Hello Steve,

I understand this must be upsetting. I would request you to follow the steps in this article http://support.avg.com/SupportArticleView?urlname=How-to-troubleshoot-issues-after-upgrade-to-the-latest-AVG-antivirus-product to reinstall AVG Internet Security by running AVG Clear and AVG Remover tool. 

After uninstallation, please use the below offline installer link to install AVG Antivirus free on your computer.

Note: Before starting the installation, please select "Basic protection" to install AVG Free.
For 64 bit OS: http://files-download.avg.com/inst/mp/Antivirus_Free_x64_1818.exe
For 32 bit OS: http://files-download.avg.com/inst/mp/Antivirus_Free_x86_1819.exe

If you face any difficulties, please contact us to escalate the case to the senior technicians.

7

Hi,
I am just posting here to say that I have EXACTLY the same problem: i.e the new upgraded version of AVG Free on Windows XP Service Pack 3 will continue to say "You are not protected", no matter what I do.
Keen to hear of a fix.

Jim

8

Hi Phil,
We regret to hear about the inconvenience caused. We have sent you an email to collect the log files to your registered email address, please use the instructions to collect the log files and reply back to the email, once we receive the email, we will escalate your case to our senior team who would analyze and fix the issue for you.
Please, feel free to let us know if you require any further assistance. Thank you

9

I did that 2 minutes after this email last night. Still waiting for a response.

10

Yes, AVG Free on 4th old XP computer, and yes, the problem still persists.

11

Hello,

We request you to create a separate AVG community post by clicking the link below and post your questions in your own post, so we will check with your AVG account and help you with additional support.
https://support.avg.com/support_ask

Thank you for your understanding.

12
I am also facing the same error and have not been able to fix it.
13

I'm sorry I had the same problem as them and it's
been half an hour and pickleballbyyou I still can't solve it