I have been having this problem for a few days now on an XP Home SP3 computer. The text in the dialog box is always in Chinese characters. It is clear that the people answering this forum do not know anything about the internals of AVG. I can only hope that the AVG developers are told about this strange dialog box.
I have turned off the Software Analyzer permanently. I will post here if the problem recurs. Shame on AVG for being so unresponsive and for having a bug that looks like malware.
Hi,
I too have this same problem, I can confirm I have Windows XP running service pack 3.
Please see atttached screenshot.
Thanks
I had the same problem with this message. I uninstalled and reinstalled AVG and the popup kept appearing when I did a scan of the computer. I just kept closing the box until it stopped appearing. It eventually scanned my computer to 100% and said I have basic protection. OK until next time.
Yep XP, and I think SP3. Not 100% sure, this machine is used as a media server.
eric
Oh, I just had this happen on my computer. My brother freaked out and said it was a virus, and made me turn it off with the button. I'll have to try out the solutions here later, will say what happens.
I am getting the same popup. From this thread I am not sure what the solution is.
Does repairing AVG stop it from happening?
Or is Al Kondor correct that this is from the XP security patch and that needs to be removed?
AVG please understand the popup doesn't have a "No" option. It only has OK, Cancel and Details buttons. If I click on Details it says that the program attempting to access protected data is C:\Program Files\AVG\Antivirus\AVGSvc.exe. I know it is just your first response in general to say to repair AVG. But can anyone confirm that repairing AVG stops this or not? Or do I need to remove KB 4012598 and is that safe to do? What's the real solution?
Hello Al,
Please send us a screenshot
http://support.avg.com/SupportArticleView?urlname=How-to-create-a-screenshot of that popup windows asks permissions for AVG program to check and assist better.
Have same issue as Flash West. Yesterday, I also performed AVG_clear uninstall and reinstalled AVG. Protected Item pop-up came up again. Has this problem been resolved? If so, please post solution. Thanks.
I did what it said to do but the pop up is back. How do we get rid of this?
Flash,
I regret for the inconvenience caused. From your previous records, I see that our senior technicians has sent email to connect with them. Hence please follow that email instructions and get connected with them. They will resolve the issue for you.
Thank you.
@ David Spector
David, For your info, just in case that you are unaware, you can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
AVG Guru
Hello Susan,
We truly apologize for the inconvenience caused. We kindly request you to follow the instructions by repairing and by running the tools to remove, then reinstall the program. After running the tool and reinstalling the program, feel free to contact us for further help.
Thank you.
my solution:
1. close any of the the windows above mentioned (An application…) by x (no other way!)
2. if it appears new window with other text, goto 1; else we are ready (no windows more)
I have been experiencing the same symptoms on my win XP SP3 machine since AVG's update.
Reading through this BLOG, I see alot of apologies by AVG but NO answers what to do to FIX IT!.
What is the FIX?! I get the same screens as above. If I hit the X in the top right corner I get another similar screen and so on for five to ten pop ups then it goes away until I close and reopen CHROME…
HELP!!!
Hi,
Just had this happen on an XP machine I try to keep alive. Per the instructions I've uninstalled. However on reboot, the machine got the BSOD. A suspicious coincidence.
After rebooting, it said it had recovered from a sever error. I'm running perfect disk on it now to spiff things up.
My question is has this error been fixed. I've seen in other posts that the error reoccurs after a freash install. Also, I'd be really curious as to what the error really is and why it all of a sudden showed up.
I thought I had posted this before but when I came back to check on it, there was no post. So if there are two of these… that is why.
I look forward to the response as I am debating on whether or not to re-install.
Thank you.
None of the above work. Then it asks for a password. What password? The same thing happened after an update for Avast which is why I am looking for a free antivirus program and tried AVG. The only way the box leaves is if I remove the antivirus program. I have removed and replaced both Avast and AVG and the box comes back once it is reinstalled.
Is there any free antivirus software that still works on XP?
Kevin,
It is indeed disappointing when you have to contact us multiple times about the same issue. We would like to update you again that our developers are checking this issue and will be fixed at the earliest. Appreciate your patience.
Oh, I just had this happen on my computer. My brother freaked out and said it was a virus, and made me turn it off with the button. I'll have to try out the solutions here later, will say what happens.
We understand your concern, we request you to repair your "AVG" from Control Panel once to resolve this issue. If issue persists, please get back to us and we will help you with it. Also, it is Normal to restart the computer Manually.
Thank you!