AVG Free - Opens only to a black rectange. Tried the change program but nothing happened. What now?

AVG Performance
6

Hello Joe.
We'd be glad to assist you. Could you let us know which version of Windows OS are you using? Please repair AVG (https://support.avg.com/SupportArticleView?urlname=Repair-AVG-Antivirus) to fix the issue.

1

AVG Free - opens only to a black rectangle - no menu - no data. What now?

4

here's what I did - click on start- then control panel - then add or remove programs, select AVG Free, click on change ( this screen has changed in the last few days and asks which components I want to install - but at the bottom is a large green button that says change - when you click change a new screen says an attempt has been made to enter a protected area, continue? yes or no. When you click yes a new screen says product successfully updated) End result - black rectangle still there and no AVG menu or access.


for the last week AVG has been using 100% of CPU for long periods - using the change program was the only way to make it quit. Is there a relationship between the new Change Program Screens and this problem?


Thanks for the help,

Joe

3

Hello Joe.
We'd be glad to assist you. Could you let us know which version of Windows OS are you using? Please repair AVG (https://support.avg.com/SupportArticleView?urlname=Repair-AVG-Antivirus) to fix the issue.

5

What do I do if I'm using Windows XP?

2

Joe, 
We appreciate your efforts. It (100% CPU usage) might be due to some conflict issues. 
Let's try to uninstall and reinstall your AVG Antivirus Free and check if that helps. 
Refer this article to uninstall AVG: 
http://support.avg.com/SupportArticleView?urlname=How-to-troubleshoot-issues-after-upgrade-to-the-latest-AVG-antivirus-product
Reinstall your AVG Antivirus Free using this link: 
https://www.avg.com/en-us/download-thank-you.php?product=FREEGSR