AVG Free Rootkit threat message

Viruses & Threats
25

Hello Dee,
We request you to submit a sample (https://secure.avg.com/submit-sample) for the issue, also I have sent you an email instruction to send us system/AVG logs files, so that we will analyze the issue and assist you further.
Best regards,
Alok.

21

Same problem AVG unable to resolve. getting the run around spending hrs on computer to try and resolve

22

Hello Dee,
We apologize for the inconvenience caused. We can understand that you are receiving rootkit detection often. Could you please send the screenshot of your error messages so that we can assist further? Please click on the following link http://avgread.me/1aZxsAV to send the screen shot.
Thank you.

23

Dee, that is most likely a false positive caused by some part of hardware in your system. You will probably have to put it in the exceptions to stop it from showing up.

27

I am having the exact same problem as 'Dee Rose'.  Same 'AVG Rootkit Found' msg, screen shots and unsuccessful results.  This problem showed up this week.
I am using AVG Free, Win7 Pro.
There have not been any posts to this thread since 6/8/17 - Are there any updates?
Thanks.

28

I have the exact same problem also. When I click the Resolve tab it does not resolve. 
Has a solution or explanation been found?

24

Hi,

This weekend I tried all the steps Akash Chanda suggested.  All of the steps went smoothly.  Reloaded the program. Did a full scan and asked it to resolve the issue, but it could not.  I'm still getting the same rootkit message as before.  Thanks for any input.

Rick Agen, I must have posted my previous answer about the time you wrote yours since I didn't see it until now.

1

I use AVG Free on my Windows XP computer.  After a recent AVG update, I keep getting the following Rootkit threat message:


SVC:swcustfg>???

Rootkit:hidden service

AVG asks if I want to delete it, but when I tell it to do so it won't actually delete it.  It comes up every time I boot up my computer.  I've tried to do a "search" but it never shows up.  Any suggestions?  Thanks.

26

I have this exact same issue with - Rootkit: Hidden Service - SVC:swcustcfg>???

Can you please advise?

3

Version 2017(?)   'ABOUT' shows 'Software version 17.4.3014'

4

Hello Bruce,

I am sorry to know that you are facing the same issue.
The other customer issue discussed here was escalated to senior team to get further assistance.
Are you using the 2016 or 2017 version of AVG free Antivirus?

6

Same problem AVG unable to resolve. getting the run around spending hrs on computer to try and resolve

7

I have this exact same issue with - Rootkit: Hidden Service - SVC:swcustcfg>???

Can you please advise?

8

Tim,
If you are using a paid version of AVG, please contact our technical support team ( http://avgclick.me/AVGtechnical ) to get help with and resolve your issue.

9

Yes, that is the 2017 version.
Thank you for providing the information.
In this case, please perform the repair of AVG antivirus free as mentioned in this article: http://avgread.me/1BVxDSY .
If the same threat appears do let us know.

10

User Lester Trotter has posted their own topic (https://support.avg.com/answers?id=9060N000000Ty2d).
AVG Guru

11

Dee, jpeg will be OK.
AVG Guru

12

Dee, For your info, just in case that you are unaware, you can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions. 
AVG Guru

14

I have the exact same problem also. When I click the Resolve tab it does not resolve. 
Has a solution or explanation been found?

16

Thank you.  I will try your instructions this weekend and give you an update.