AVG Free says "you are not protected"

AVG Protection
6

Thank you for providing the screenshots James,
The issues might be because of old/previous AVG traces.
In this case, I request you to remove AVG completely along with any previous traces using the AVG clear tool/AVG Remover tool and then do a fresh installation of AVG Antivirus Free. This will ensure that none of the previous traces of AVG are left on your computer and you have an updated version.
Please follow the instruction ( http://support.avg.com/SupportArticleView?urlname=How-to-troubleshoot-issues-after-upgrade-to-the-latest-AVG-antivirus-product ) to run AVG Remover tool and AVG Clear tool.
After the computer reboots, you can follow the instruction to download/install AVG Antivirus Free.
Regards,
Alok.

5

HI James,

We will work together to get this issue resolved.

Please let us know if you have the paid or free version of the AVG program to help you further,

Also provide us the screenshot of the AVG user interface to check with the issue.

Thanks,
Vishnu Vardan

1
It says "You are not protected' but clicking the FIX NOW button does nothing. No windows pop open or any shifts of the screen or anything. All basic protection is on and says it's working. Virus definition updated 10 hours ago.
3

User-added image

4

User-added image

2
HI James,

We will work together to get this issue resolved.

Please let us know if you have the paid or free version of the AVG program to help you further,

Also provide us the screenshot of the AVG user interface to check with the issue.

Thanks,
Vishnu Vardan