JPEG didn't display in my post. All that is displayed when I open AVG Free is "Your Internet Security trial has expired. Buy Now". None of the AVG free controls are available.
Bert, this shouldn't happen when we use the correct installer.
Share the (screenshot) of AVG Antivirus free interface to assist further.
You can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
After logging out of my account in the My Subscription area and rebooting my PC, the 'trial' pop up did not return. I was unable to delete my email address as there doe not appear to be access to do that. What shows up under the My Subscription screen is posted below.
After logging out of my account in the My Subscription area and rebooting my PC, the 'trial' pop up did not return. I was unable to delete my email address as there doe not appear to be access to do that. What shows up under the My Subscription screen is posted below.
Opened up AVG free this morning to find this is all that displays! How do I correct this?
Bert,
Sorry for the trouble, in such case, we need to remvoe this expired version and reinstall AVG Antivirus free.
Refer this article:
http://support.avg.com/SupportArticleView?urlname=How-to-troubleshoot-issues-after-upgrade-to-the-latest-AVG-antivirus-product to download and run clear tool to uninstall AVG Antivirus free.
After restart, download and install AVG Antivirus free offline installation file from this link: https://www.avg.com/en-us/download.prd-gsr-free . Thank you!
Thank you for the screenshot.
AVG program you have installed is completely downgraded to free version.
You will not receive the trial pop-up or expiry notification again.
The information I provided is after having rebooted my PC as stated just above the snapshot I inserted in the response of March 18th.
Bert,
As you have now logged out of AVG, please reboot the computer and check if AVG reports the same expiry notice.
Ben,
Thank you for providing the screenshot. You have installed the free version and I would suggest you to click logout and remove the email address from the Interface. Restart your PC once, if you get the activate now popup, please click Not now and check if the program says AVG Free.
Thanks.
Note that is shows an expiration date and that I still need to enter license number.
The installer was the exact same installer from the first attempt at re-installing AVG free. Following the instructions and I reached the same display that said I had a trial version. I clicked the actevate button anyway and was asked to log into my AVG account. I logged in using my community.avg.com email and password and it was accepted. I was also aked for my AVG license which I ignored. I have doubts that this won't end up expiring in 30 days : (
here is the snapshot of the AVG GUI that you requested.