AVG Free - Startup Error

AVG Performance
7

Dave,
We do understand your concern, we apologize for the difficulties. We appreciate your efforts in trying to fix the issue, this may be due to missing/ corrupted files at the time of update or some files may not get sync while windows update was performed. We can resolve this issue by performing a re-installation of your AVG program.

We request you to use our AVG remover tool to uninstall this program completely. Refer this article : http://support.avg.com/SupportArticleView?urlname=How-to-uninstall-AVG to download and run your AVG remover tool.

Now click this link http://www.avg.com/us-en/download to download your AVG program, run the downloaded file to start the installation process and follow the instructions on your screen.

Complete the installation, restart your computer and check for the results. Please, feel free to let us know if you require any further assistance. Thank you.

1

This problem started recently (within the last week I think) and I’m wondering if it is related to a Windows or AVG update.

Each time I start my computer, Win 10 Anniversary Edition, I am getting a notification from windows that both Widows Defender and AVG Free Antivirus are turned off.  When I click on the message a second screen pops up giving me the option to either turn on Windows Defender or turn on and update AVG Free Antivirus software.  I choose to turn on AVG and then get a third message that AVG has been successfully updated.

This happens every time I boot up now.  Any suggestions on how to prevent this?

Thanks,
Dave Westbury

3

I've taken all the steps mentioned and re-installed AVG Free.  After setting up my preferences I shout down the PC and then re-booted.  So far I have not had any Windws Defender messages. 

Thanks for your help.

p.s. Please advise Karthikeyan for me.

2

Dave,
We do understand your concern, we apologize for the difficulties. We appreciate your efforts in trying to fix the issue, this may be due to missing/ corrupted files at the time of update or some files may not get sync while windows update was performed. We can resolve this issue by performing a re-installation of your AVG program.

We request you to use our AVG remover tool to uninstall this program completely. Refer this article : http://support.avg.com/SupportArticleView?urlname=How-to-uninstall-AVG to download and run your AVG remover tool.

Now click this link http://www.avg.com/us-en/download to download your AVG program, run the downloaded file to start the installation process and follow the instructions on your screen.

Complete the installation, restart your computer and check for the results. Please, feel free to let us know if you require any further assistance. Thank you.

4

Dave, Please try to keep whole conversation in one question/thread to speed up resolution. Other posting (https://support.avg.com/answers?id=906b0000000DSUyAAO).
AVG Guru

5

Hello Dave,
We are happy to know that you have not received any message to turn on Windows Defender or AVG. Please go to control panel and check if AVG is showing as default security program in your computer.
Thank you

6

Hello Dave,
Thank you for the information. AV protection is handled by another program, indicates that AVG is taken control. It will not be mentioned anywhere. However, as we can see the windows defender is disabled, the AVG program is taken control now.
Thank you.